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Common queries answered

Frequently asked Questions

How much is the shipping cost for an order shipped to [outside the contiguous 48 United States]?

Shipping charges on international and other orders not within the contiguous 48 United States are based on the destination and the weight of the package. In order to determine the shipping cost, register for an account, then place items in the cart.

Shipping is automatically calculated. Large orders, multi-box orders or orders with total calculated weight greater than the highest rate of the shipping rate table may require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment.

Question: What Happens If The Package Is Seized By Customs?

Unfortunately, due to extenuating circumstances, some international orders may get stopped by the customs agency in your country. Please read our full customs disclaimer:

CUSTOMS DISCLAIMER: We will not be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office directly. We do not keep track of all the changing laws in all the different countries, although we will ship any products you order to the address you provide. It’s your responsibility to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

 

We will give you the best service and ship the products you order very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in resalable condition. Most orders make it through customs fine and the majority of orders that are stopped are returned to us. You are ultimately responsible for any shipping charges regardless of the outcome. You pay shipping charges based on the weight of the package and shipping type selected.

 

Any duties or taxes that may apply to the order are your responsibility to pay.

 

By ordering from our site you are stating that you agree to our ordering policies and FAQ.

Do you have Canada or Australia shipping rates?

Yes! We have Canada and Australia specific and competitive shipping rates for our neighbors to the north. We are committed to providing the lowest possible shipping rates and the fastest delivery times. We appreciate your business!

Simply create an account with NutriElix.com by registering here. Complete the form by filling out your address and choosing a username and password. Once you’ve selected Canada or Australia as the country of your shipping address, you will automatically be able to view Canada or Australia shipping rates as you add products to your cart. Shipping rates are determined by weight and destination.

My Package Was Stopped, Now What Do I Do?

If your package is seized by the customs agency in your country, you may or may not receive a notice from them. If the products are illegal in your country, they will most likely return the package to us. However, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the returned, like-new products, less the shipping fees. We will help you.

If the package is not sent back to us or if it is destroyed, we cannot refund any part of the purchase price. We apologize for the inconvenience.

We hope you can understand why our international shipping policy concerning customs has to be this way. We cannot refund you for customs stopped products that are not returned resalable. Our goal is to make you and every customer happy, but sometimes doing what you want us to do can cause problems if you are not sure of the laws in your country.

Can you send me more information on [any product]?

In a word, no. Our pricing philosophy is simple: We strive to have the lowest overall prices on thousands of best-selling supplements every day, while offering the best service. That said, we won’t always be the lowest on every single item.

We do an excellent job in maintaining a huge variety of products, keeping all products in stock, providing product information, excellent prices, shipment options, easy tracking of your shipments and overall top-notch service at all times. We feel that this level of service is better than all of our competitors and provides you with best overall value consistently and doesn’t waste your time.

It’s been our experience that other companies may be lower on a few items and higher on many more. To engage in a price war on individual products would be too damaging to ourselves and disingenuous to the manufacturers of great products, whom we represent; not to mention too time-consuming and ultimately detrimental to our customers.

Furthermore, investing the resources to track down definitive apples to apples comparisons on thousands of products across numerous competitors just isn’t feasible. Is the company legitimate? Are they offering the exact same items? Are their prices misprinted or misadvertised? What about combo deals? Coupons? Free gifts? Shipping methods, rates and delivery times? Is their stock getting ready to expire? Are the items even in stock at all? In order to do this, we would have to lower our standards and our service would be negatively affected. We simply won’t allow that to happen.

In our twenty-plus years in business, we’ve witnessed many companies fall by the wayside. Our number one goal is not only to be able to provide the best overall pricing and service to our customers today, but tomorrow as well.

We hope you agree, but we understand if you choose to do your business with the company with the lowest price on each individual item. Please continue to bring our attention to specific products that you feel we are over-priced on and we will consider adjusting our pricing during our next round of pricing revisions. We really do appreciate the feedback and your business. We are doing everything we can to keep you coming back.

Will you match a price on the same product from another company?

In a word, no. Our pricing philosophy is simple: We strive to have the lowest overall prices on thousands of best-selling supplements every day, while offering the best service. That said, we won’t always be the lowest on every single item.

We do an excellent job in maintaining a huge variety of products, keeping all products in stock, providing product information, excellent prices, shipment options, easy tracking of your shipments and overall top-notch service at all times. We feel that this level of service is better than all of our competitors and provides you with best overall value consistently and doesn’t waste your time.

It’s been our experience that other companies may be lower on a few items and higher on many more. To engage in a price war on individual products would be too damaging to ourselves and disingenuous to the manufacturers of great products, whom we represent; not to mention too time-consuming and ultimately detrimental to our customers.

Furthermore, investing the resources to track down definitive apples to apples comparisons on thousands of products across numerous competitors just isn’t feasible. Is the company legitimate? Are they offering the exact same items? Are their prices misprinted or misadvertised? What about combo deals? Coupons? Free gifts? Shipping methods, rates and delivery times? Is their stock getting ready to expire? Are the items even in stock at all? In order to do this, we would have to lower our standards and our service would be negatively affected. We simply won’t allow that to happen.

In our twenty-plus years in business, we’ve witnessed many companies fall by the wayside. Our number one goal is not only to be able to provide the best overall pricing and service to our customers today, but tomorrow as well.

We hope you agree, but we understand if you choose to do your business with the company with the lowest price on each individual item. Please continue to bring our attention to specific products that you feel we are over-priced on and we will consider adjusting our pricing during our next round of pricing revisions. We really do appreciate the feedback and your business. We are doing everything we can to keep you coming back.

Do you ship to my country?

Sure, why not?

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